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Developing Communication Skills for Veterinary Practice.

Stručný popis

Autoři ve své publikaci poskytují důkladnou průpravu v praktických komunikačních principech pro interakce s klienty a týmy a pomáhá veterinářům a personálu posunout své komunikační dovednosti na další úroveň prostřednictvím seberozvoje a koučování kolegů. Kniha popisuje specifické techniky založené na důkazech. Uvádí příklady jejich použití a ukazuje, jak používat každou dovednost v klinickém prostředí, s učebními aktivitami, které se uvádějí do praxe. Pokrývá všechny způsoby komunikace, včetně osobní, virtuální, telefonické a písemné komunikace.
Každá kapitola je organizovaná podle úkolů, představuje specifické komunikační dovednosti. Kniha představuje soubor komunikačních nástrojů 20 klíčových komunikačních dovedností, které lze aplikovat na jakoukoli oblast veterinární praxe nebo veterinární kariéry.
Publikace definuje každou komunikační dovednost, demonstruje techniky a poskytuje příklady.
Zdůrazňuje důležitost efektivní komunikace s klienty a kolegy.
Poskytuje proces a strukturu pro koučování komunikace s kolegy.
Popisuje interakce klientů a týmů pomocí mnoha metod, včetně osobních schůzek, telefonních rozhovorů a e-mailů.
Nastiňuje osvědčené postupy pro efektivní komunikaci pomocí technologií.
Rozvoj komunikačních dovedností pro veterinární praxi je neocenitelným zdrojem pro veterinární profesionály na jakékoli úrovni, kteří se snaží rozvíjet své komunikační dovednosti a zlepšit klinické výsledky.
Autoři: Jane Shaw, DVM, PhD, je profesorkou na katedře klinických věd na College of Veterinary Medicine and Biomedical Sciences, Colorado State University ve Fort Collins, Colorado, USA.
Jason Coe, DVM, PhD, je profesorem na katedře populační medicíny na Ontario Veterinary College, University of Guelph, v Guelphu, Ontario, Kanada.

Autor: Jane R. Shaw, Jason B. Coe

Cena s DPH: asi 2270 Kč

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Základní informace

Nakladatel	Wiley-Blackwell
ISBN	9781119382713
Vydání	04/22/24
Vazba	brožovaná
Počet stran

Popis

Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication.

Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path. The book:

Defines each communication skill, demonstrates techniques, and provides examples
Emphasizes the importance of communicating effectively with clients and colleagues
Provides a process and structure for coaching communication with colleagues
Discusses client and team interactions using many methods, including in-person meetings, telephone conversations, and emails
Outlines best practices for effectively communicating using technology
Developing Communication Skills for Veterinary Practice is an invaluable resource for veterinary professionals at any level seeking to develop their communication skills and improve clinical outcomes.
TABLE OF CONTENTS
Acknowledgements
About the Authors
How to Use this Book
Chapter 1 - Introduction
Chapter 2 - Communication Styles
Chapter 3 - Opening the Interaction
Chapter 4 - Information Gathering
Chapter 5 - Attending to Relationship
Chapter 6 - Attending to Task
Chapter 7 - Diagnostic and Treatment Planning
Chapter 8 - Closing the Interaction
Chapter 9 - Communication Coaching
Chapter 10 – Transferring the Skills
Chapter 11 – Now What
Appendix 1 20 Communication Skills
Appendix 2 Skills Checklist
Appendix 3 Coach Process Card

Obsah

About the Authors	xiii
How to Use This Book	xv
Acknowledgments	xviii
1 Introduction	1
Communication Matters	1
Equip Your Communication Toolbox	2
Practice, Practice, Practice	3
Appreciate Communication is An Art and a Science	4
Build, Maintain, and Sustain Relationships	4
Enhance Clinical Outcomes	5
Foster Veterinary Team Culture	8
Make Time to Communicate	9
Answer Key	10
References	10
2 Communication Styles	12
Introduction	12
Set the Scene	14
Adapt Communication Styles to Clients	14
Put the Communication Styles into Practice	26
Take It Away	29
Answer Key	29
References	29
3 Opening-the-Interaction	31
Introduction	31
Set the Scene	32
Opening Client Interactions	33
Opening Team Interactions	41
Put the Opening Skills into Practice	43
Take It Away	46
Answer Key	46
References	48
4 Information- Gathering	49
Introduction	49
Set the Scene	51
Gather Patient, Client, and Environment Information	52
Gather Situation, Colleague, and Environment Information	72
Put the Information- Gathering Skills into Practice	76
Take It Away	79
Answer Key	80
References	80
5 Attending to Relationships	82
Introduction	82
Set the Scene	83
Attend to Client Relationships	84
Attend to Team Relationships	93
Put the Relationship Skills into Practice	94
Take It Away	96
Answer Key	97
References	97
6 Attending to Tasks	98
Introduction	98
Set the Scene	100
Attend to Client Tasks	101
Attend to Team Tasks	108
Put the Task Skills into Practice	111
Take It Away	113
Answer Key	113
References	113
7 Diagnostic and Treatment Planning	115
Introduction	115
Set the Scene	117
Plan with Clients	117
Plan with the Team	143
Put the Planning Skills into Practice	145
Take It Away	150
Answer Key	150
References	151
8 Closing-the-Interaction	155
Introduction	155
Set the Scene	157
Closing Client Interactions	158
Closing Team Interactions	161
Put the Closing Skills into Practice	163
Do- It- Yourself Exercises	163
Take It Away	164
Answer Key	164
References	164
9 Communication Coaching	165
Introduction	165
Set the Scene	168
Attend to the Process of Communication Coaching	168
Attend to the Content of Communication Coaching	182
Commonly Asked Questions Related to Communication Coaching	183
Colleague Scenario	185
Team Scenario	186
Talk Through Technology – Video- Recording	187
Put the Coaching Skills into Practice	189
Take It Away	190
Answer Key	191
References	191
10 Transferring the Skills to Various Contexts	193
Introduction	193
Scenarios	194
Client Conversations	194
Team Conversations	205
Take It Away	213
References	214
11 Now What?	216
Twelve Recommendations	217
Put the Communication Skills into Practice	218
Take It Away	224
References	224
Appendices – Tools to Support Coaching and Communication Skills Learning Sessions	225
Appendix A: 20 Communication Skills	226
Appendix B: Coaching Process Card	229
Appendix C: Communication Skills Checklist	233
Index	235